Refund Policy

1. Scope

Many features of Local Mama may be offered without charge. This policy covers paid products or services we offer from time to time (for example, promoted listings, subscriptions, credits, or one-time fees). If a specific product has its own refund rules at the time of purchase, those rules apply if they are stricter or more specific than this policy.

2. Eligibility for refunds

We may provide a refund where:

• A technical failure on our side prevented delivery of the paid feature after successful payment and the issue is not resolved within a reasonable time.
• You were charged in error (for example, duplicate charge for the same purchase).
• Applicable law requires a refund for your situation.

Refunds are generally not available for change of mind, dissatisfaction with organic (non-paid) visibility, or outcomes of listings (such as number of leads or sales), unless required by law or expressly stated at purchase.

3. Subscriptions and renewals

If you purchase a subscription, cancellation typically stops future renewals; it does not always refund the current billing period unless stated at purchase or required by law. You are responsible for cancelling before the renewal date if you do not wish to continue.

4. How to request a refund

Submit a request through the support or contact channel identified on the Local Mama website or app, including your account details, transaction reference, date of payment, and a short description of the issue. We may ask for additional information to verify the purchase and process the request.

5. Processing time and method

Approved refunds are processed to the original payment method where possible. Timing may depend on banks, card networks, or wallet providers and is typically within 5–14 business days after approval, unless a longer period is stated or required by the payment partner.

6. Chargebacks

If you initiate a chargeback or payment dispute, we may suspend access to paid features pending resolution. We encourage you to contact us first so we can try to resolve the issue without involving your bank or card issuer.

7. Changes

We may update this Refund Policy from time to time. The “Last updated” date at the top reflects the latest version. Purchases made before a change are generally governed by the policy in effect at the time of purchase, unless law requires otherwise.

8. Contact

For refund questions, use the same contact options as for general support on the Local Mama website or app.